Privacy Policy
Effective Date: April 2026
1. Who we are
Routor (routor.ai) is a freight decision SaaS platform operated by Routor Tecnologia Ltda., based in Brazil.
For the purposes of applicable data protection laws, Routor acts as the data controller.
2. Data we collect
a) Information you provide
- Name
- Email
- Messages (contact forms or WhatsApp)
- Account information (for logged users)
b) Platform usage data
- Access logs (IP address, device, browser)
- System interactions and usage logs
- Operational data uploaded by users
c) Analytics data
- Pages visited
- Session duration
- Traffic sources
3. How we use data
We use data to:
- Provide and operate the Routor platform
- Respond to inquiries
- Improve product and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
Legal bases:
- Contract performance
- Legitimate interests
- Consent (when applicable)
4. Data sharing
We do not sell personal data.
We may share data with:
- Infrastructure providers
- Analytics tools
- Authentication and communication services
Example providers may include Vercel and Google
5. International transfers
Some providers may be located outside Brazil.
We adopt safeguards to ensure adequate data protection.
6. Data retention
We retain personal data only as long as necessary for:
- Service provision
- Legal obligations
- Security and auditing
7. Your rights
You may request:
- Access
- Correction
- Deletion
- Portability
- Consent withdrawal
Contact: privacy@routor.ai
8. Security
We implement technical and organizational measures to protect data, including:
- Access controls
- Encryption (when applicable)
- Monitoring systems
9. Cookies
We may use cookies for:
- Site functionality
- Analytics
- Experience improvement
You can manage cookies via your browser.
10. Updates
This policy may be updated periodically.
11. Contact
privacy@routor.ai